Your team is your guest experience.
In hospitality, culture and customer experience live and die with your people. High turnover is the industry norm. It does not have to be yours.
Assessely is a smart HR platform for Australian hospitality businesses that combines hiring assessments, reference checks with fraud detection, and employee retention surveys in one place.
THE CHALLENGE
The hiring and retention challenges hospitality businesses face every day.
High turnover is expensive and disruptive
The hospitality industry consistently sees some of the highest staff turnover of any sector. Most of it is preventable if you understand why people leave. Anecdotes from the floor are not enough.
Seasonal hiring creates recurring pressure
Peak seasons demand rapid scaling. Without a repeatable process, quality suffers every time and your guest experience pays the price. Quality dips become two-star reviews.
Wage compliance and underpayment risk is now a board issue
Hospitality has been on the regulator radar for wage theft and underpayment for years. Sloppy onboarding, missing right-to-work checks, and unverified award classifications create real Fair Work risk. The fines and the headlines hurt small operators.
THE SOLUTION
How Assessely solves it.
Culture-fit assessments
Identify candidates who will thrive in your environment, not just those who interviewed well between dinner services.
Fast reference checks
Automated verification with AI fraud detection for seasonal and permanent hires alike. Fast enough for high-volume rosters without skipping rigour.
Staff surveys
Regular pulse checks that surface problems before they become resignations. Honest answers from staff who do not normally fill in surveys.
eNPS tracking
Measure team loyalty across venues and locations. See which venues are thriving and which need management attention.
Exit interviews
Capture honest exit feedback from a workforce that does not usually fill in surveys. Understand pay, rosters, leadership, and culture issues from the people walking out.
RSA, RCG and food safety compliance
RSA, RCG, Food Safety Supervisor Level 1 and 2, Working with Children Checks, and right-to-work all captured per worker with expiry tracking and reminders.
IN THEIR WORDS
What hospitality teams say.
Real moments from people using Assessely in small and medium-sized businesses today.
We hire 80-odd casuals across two venues every summer. RSA, food safety, the lot. Used to live on a whiteboard. Half the time we'd find out a kitchen hand's ticket had expired when someone happened to ask. This just tells us. That's the feature.
Liam D.
Venue Operations Manager, restaurant and bar group
Byron Bay
Four venues, very high turnover. Got a lot of admin time back. Honestly the headline benefit.
Mia D.
Group People Manager, restaurant group
Sydney
Boutique hotel, 40 staff. Lost our long-serving head chef and you could see the dip in the survey data the same week. Helped us move quicker on the replacement than we would have otherwise.
Aaron B.
General Manager, independent hotel
Margaret River
HOW IT WORKS
Up and running in minutes.
Hire for culture and capability
Assessments that identify candidates who will thrive in your environment, plus reference checks with AI fraud detection.
Stay compliant on every shift
RSA, RCG, Food Safety, and right-to-work tracked centrally with reminders. Audit-ready for Liquor and Gaming or the Fair Work Ombudsman.
Learn from every departure
Exit interviews and shift-level eNPS that reveal the real reasons people leave.
QUESTIONS
Frequently asked questions.
Quick answers for hospitality teams considering Assessely.
Yes. RSA, RCG, Food Safety Supervisor Level 1 and 2, Working with Children Checks, and right-to-work are tracked per worker with expiry reminders 60 days out. Audit-ready for Liquor and Gaming inspections.
Right-to-work, award classification confirmation, and onboarding sign-offs are captured per worker with timestamps. The audit trail is one export away if Fair Work asks. Reduces the spreadsheet gap that produces underpayment headlines.
Assessely runs on AWS with encryption at rest and in transit. Worker records and survey responses are protected with strict access controls.
Basic is $99 a month, Premium is $199 a month for full features. Reference checks $1 per referee, compliance checks $1 each. A two-venue group running normal seasonal hiring sits under $250 a month.
Yes. Surveys are mobile-first and most casuals complete them in under four minutes on a break. Response rates are typically much higher than the venue group has ever seen from paper or email surveys.
Most venue groups are live within a week. Migrating staff compliance records from spreadsheets takes a day. The system is ready well before the next seasonal intake starts.
GET STARTED
Ready to improve hiring at your hospitality business?
From $99/month · 14-day free trial · No credit card to start · Cancel any time